The Visionaries Behind CoRover’s Mission
In an age in which screens and algorithms mediate human connection, we are reminded of the cost of digital distance. From financial mechanisms to public services, the failure of your automatic system to truly understand us can soon translate into a breakdown of matters going on in our daily lives.
The founders of CoRover advanced the argument that technology interactions can’t and needn’t be robotic. Instead, they pictured AIs who speak to us the way we talk to each other — empathetic, intuitive, and familiar. CoRover was started in 2016 by Ankush Sabharwal and Kunal Bhakhri in Bengaluru to make the machine conversation highly humanistic.
Meet CoRover: Your Conversational Ally Everywhere You Need It
CoRover isn’t just any other bot builder— it is a Human-Centric, Multi-Lingual, Multi-Modal, and Multi-Channel conversational platform that helps organizations to have empathetic digital agents.
Available in 100+ languages, CoRover’s conversation.ai capability is the future of conversational AI, offering a range of capabilities including text, voice, video, chat, IVR, WhatsApp, SMS, and more.
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Intelligence Inside, Not Outside
Legacy AI models, for the most part, operate like gatekeepers on the perimeter of systems. They’re reactive, not in the sense of responding to the reader but deflecting him instead. CoRover turns this premise on its head and injects intelligence into every conversation.
That signature innovation, BharatGPT, is more than just your run-of-the-mill generative AI—it’s been built with an eye towards Indic context, regional dialects, and cultural references. This means that it’s not only translating words, but understanding intent. Coupled with CoroAssist, an enterprise-ready productivity tool, CoRover empowers businesses to make informed decisions, enhance employee literacy, scale customer support, and enrich the user journey on the fly.
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This is not AI as an addition— it’s AI as part of the very fabric of interaction. And that’s the difference between just another frustrating chatbot experience and a seamless, human-like exchange.
From Foundations to Frontlines: Real-World Impact
A laughter-rich transition from a Bengaluru startup to a global AI player, it is characterised by demonstrable impact. Today, CoRover-powered solutions have reached out to more than 1 billion users across the globe. The effect is game-changing: CoRover customers have seen up to 10× revenue uplifts and 70% decrease in operational expenses — proof that AI doesn’t simply cut costs, but creates value.
This is made possible because of CoRover’s scalable architecture. Built on Google Cloud as a collaborative effort, the solution leverages products like Vertex AI, Kubernetes Engine, and their latest Speech/Text APIs to scale up and down as needed without sacrificing speed.
Take, for example, IRCTC (Indian Railway booking system); there are millions of simultaneous hits during ticket release hours. By using CoRover’s bots, the challenges of implementing a successful passenger feedback system are solved, at a scale that ensures even at the height of chaos, no passenger is left unheard.
From government services such as RBI DigiSaathi, to private companies including Mahindra Group and Union Bank, CoRover has become the workhorse for organizations seeking to provide high-volume, multi-lingual, real-time customer engagements.
Designed for Trust, Security, and Sovereignty
In an era when headlines are often about data privacy scandals, trust is everything. It was early that CoRover realised that AI cannot prosper if the people are afraid of their data. That’s why the company is promoting the concept of sovereign AI, which allows enterprises to host BharatGPT entirely inside their data boundaries. This will enable organizations—government agencies, financial institutions—to retain total control, without ceding anything on compliance or confidentiality.
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But sovereignty isn’t only a question of data control; it’s also a question of cultural and linguistic ownership. By developing AI that can speak local dialects and has a deep understanding of local requirements, CoRover wants to present itself not just as a global player but as an intensely local one that can build trust in the ground where foreign models can often seem remote and alien.
Awards, Recognition & Global Reach
CoRover’s meteoric rise has not gone unnoticed. From receiving a National Startup Award (2022) to the AEGIS Graham Bell Award for Innovation in AI, and featuring as Most Innovative Product in NASSCOM Product Conclave, the company has established its credentials as a frontrunner in conversational AI.
Its client list is the who’s who of public and private sectors: IRCTC, NPCI, RBI, Union Bank, Google, Mahindra Group, and several state governments. Thanks to deployments in India, North America, and further abroad, CoRover’s roots as a startup have grown to become a global standard for conversational AI.
Bridging the Empathy Gap in the Digital Age
Technology is meant to connect us — yet, many times, it makes us even more disconnected. Chatbots respond to questions, but provide little in the way of reassurance. Robotic algorithms handle the requests, and they seldom perceive urgency. The boldest move by CoRover: insisting that AI doesn’t just answer but empathize.
Bridging this empathy gap is where CoRover takes technology from a transactional tool into a trusted companion. It’s an important one in areas like healthcare, banking and governance, where human lives and livelihoods are in the balance and sensitivity to context can make all the difference. It is here that CoRover demonstrates AI can be more than code — it can be care.
The Legacy CoRover Is Building
When future generations of historians look back, they will probably not remember the technical names — BharatGPT, CoroAssist, or eSevak. No, what they’ll remember is how AI started to sound human again. Booking a train ticket is no longer a stress, primarily when citizens can communicate with their governments in their own language, allowing businesses to grow while still retaining their humanity.
CoRover’s purpose goes beyond scaling businesses or revamping interactions. It’s about showing that technology, when created with empathy and intelligence, can draw us closer together rather than drive us apart.
With the power of human-like understanding built into every digital conversation, CoRover isn’t just automating the now—it’s building trust for the future.
