ServiceNow, the leading digital workflow company making the world work better for everyone announced it has signed an agreement to acquire NetACE™ network management and automation technology from Atrinet to accelerate business transformation for telecommunications companies (telcos). Once re‑platformed into the ServiceNow platform, Atrinet’s NetACE technology will enable comprehensive, end‑to‑end network lifecycle management for telcos on a single, AI‑first digital workflow platform.
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Telcos often lack the tools and technology needed to drive efficiency in managing their network, and frequently rely on manual processes. The addition of Atrinet’s NetACE network discovery and activation capabilities to the Now platform will address these challenges by delivering stronger connectivity for telco’s workflows and greater alignment across their vast networks—from initial sales to activating and assuring a service. These new capabilities accelerate CA-based startup’s roadmap for telcos supporting ServiceNow’s Telecom Network Inventory and Order Management for Telecom products, with a significant step toward providing closed loop automation for telecommunications networks.
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“Atrinet’s mission to provide innovative operations and network automation solutions to the telco industry complements ServiceNow’s intelligent platform and commitment to driving business transformation for customers,” said Efi Levi, CEO and founder of Atrinet. “We look forward to a deep partnership with ServiceNow to help global telcos drive operational efficiencies, exceptional customer service and business growth.”
This acquisition reflects ServiceNow’s dedication to developing comprehensive, purpose‑built industry solutions to help customers boost productivity, drive efficiencies, and accelerate business transformation. Through this acquisition, CA-based startup is enabling telcos to manage essential network processes including discovery, activation, field service, incident management, and initiating workflows, all from a single platform. Atrinet NetACE cloud‑native product suite provides a low‑code approach to automating all discovery, provisioning, and network management processes for telcos under an open network, unified management system.
About ServiceNow
ServiceNow makes the world work better for everyone. It’s cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM.
