Agora, a global company that provides real-time communication technology, announced a new partnership last Thursday with WIZ.AI, a voice AI company based in Singapore. Together, they will offer AI-powered customer service tools for businesses that operate across different languages and regions.
In a joint statement, they said this partnership meets the growing need for smarter, more scalable customer service solutions—especially as companies try to cut costs, work more efficiently, and still offer personalized service.
The partnership combines Agora’s fast and reliable communication technology with WIZ.AI’s voice AI, which is built for local languages and specific business situations.
Leading banks, insurance firms, and telecom companies in Southeast Asia already use WIZ.AI’s technology.
With their combined platform, businesses can handle large numbers of customer calls—both incoming and outgoing—using AI that can speak naturally in various local languages and dialects.
Gartner predicts that by 2029, agentic AI will handle 80% of common customer service issues on its own without needing human help. This could lead to a 30% drop in operating costs for businesses.
This forecast shows how quickly companies are moving toward AI-powered, proactive customer service. It also highlights the growing need for AI tools that can work reliably and naturally at a large scale—something the partnership between Agora and WIZ.AI is aiming to provide.
Jennifer Zhang, President and Co-founder of WIZ.AI, noted that the combination of Agora’s real-time infrastructure with WIZ.AI’s conversational AI models supports natural, responsive dialogues across customer touchpoints.
“Businesses want automation that goes beyond basic scripts,
“Together, we enable AI agents that understand context, can interrupt and adapt mid-conversation, and provide consistent service across regions,” she added.
Tony Zhao, Chief Executive Officer and Co-founder of Agora said the partnership with WIZ.AI allows enterprises to implement conversational AI that can handle the complexity of real-world interactions at scale.
“Our collaboration is about delivering AI agents that are reliable, multilingual, and capable of real-time communication even under challenging network conditions,
“Enterprises can use this technology to enhance service levels while managing operational costs,” he added.
This AI solution is built for industries like banking, telecom, and retail—where handling lots of customer interactions quickly and efficiently is key to staying competitive.
By using AI agents, companies can rely less on human staff for routine questions and outgoing calls while still keeping (or even improving) customer satisfaction.
Agora’s conversational AI tools let developers create real-time voice agents using any major language model. These tools include smart features like quick response times and the ability to handle interruptions smoothly.
At the same time, WIZ.AI’s voice technology adds the ability to understand context and speak local languages, making it ideal for serving customers in different markets.
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