AI startup Giga has raised $61 million in a Series A funding round led by Redpoint Ventures, with support from Y Combinator and Nexus Venture Partners.
The company said it will use the new funds to grow its technical team, expand in the market faster, and scale its solutions for large enterprises.
“Organisations globally spend billions on call centres every year and yet the customer experience is still broken,” said Varun Vummadi, Co-founder and CEO. “We built Giga to change that. For the first time ever, machines are capable of understanding the nuances of customer voices and holding conversations with them, fundamentally changing the way the world interacts with devices.”
“What excites me most about Giga is that it’s not just building a best-in-class support bot—it’s that the team is building a foundational AI infrastructure layer for customer voice,” said Satish Dharmaraj, Managing Director at Redpoint Ventures. “This is one of our largest early stage investments to date because we believe deeply in both the strength of the product to reshape the world of customer support and the pace of execution from the Giga team.”
Founded in 2023 by Varun Vummadi and Esha Manideep, Giga began by helping companies safely deploy large language models (LLMs) on their own servers.
Later, the company shifted its focus to creating AI-powered customer support agents that can understand emotions and handle customer queries independently, without human assistance.
The platform also offers tools for analytics, compliance, and quality control.
Giga says its system can learn from a company’s internal knowledge base and quickly build AI agents that work across multiple languages and policies. The platform now handles millions of customer interactions every month for large companies in e-commerce, finance, healthcare, and telecom.
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