Phonely has raised US$16 million in Series A funding, led by Base10 Partners, with support from investors like Y Combinator and others. This brings its total funding to $19 million.
Interestingly, three of Phonely’s business customers didn’t just renew their contracts—they also invested in the company.
When customers choose to invest in the product they use, it shows strong trust in the company and belief in its future growth.
Phonely looks at phone calls as an opportunity, not just a cost. It uses AI to improve every call and make it more personalized for each customer.
This helps businesses get better results, like more sales, while customers get quicker and more accurate responses.
“Phonely’s AI agents are outperforming our human call center with 15,000 calls a day at a fraction of the cost. If you’re not using Phonely, you’re throwing money out the window,” said Matthew Dillender, CTO, Engage CX.
“We have 4,500 human agents, and we didn’t believe AI could match that level of conversational quality at scale. Working with the Phonely team, we’ve been able to create AI agents that resolve calls better than our best people,” said Xander van der Westhuizen, Head of AI Data and Innovation, TSA Group
Founded in 2023 by Will Bodewes and Nisal Ranasinghe, Phonely is a company based in San Francisco that uses AI to handle phone calls for businesses. It creates smart, natural-sounding voice agents that can talk to customers.
These AI agents can book appointments, answer questions, and help businesses increase their revenue.
Phonely now manages millions of calls every month for thousands of businesses. In some cases, companies are replacing large customer support teams—for example, one business replaced 350 human agents in just a month by using the platform.
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