Leading Japanese travel company H.I.S., which specializes in reasonably priced package trips, incorporates cutting-edge digital solutions from IBS Software to give clients a more contemporary online purchasing experience.
H.I.S. will continue to take a revolutionary technological approach to travel by expanding its 14-year strong cooperation with IBS Software, a top SaaS solutions provider to the worldwide travel sector. With the renewed collaboration, H.I.S. may keep utilizing cutting-edge digital technologies to provide a contemporary client experience.
This is accomplished by integrating partners and/or suppliers into the customer offers process by utilizing the next-generation technological solutions offered by IBS Software.
Customers will be able to enjoy a more personalized and tailored purchasing experience with H.I.S. thanks to this move toward automation facilitated by AI and machine learning. H.I.S.’s goal to satisfy the demands of the evolving digital consumer is reflected in the partnership.
Read also- Hong Kong-Based Animoca Brands Collaborate with Revolving Games
Kiyoshi Takano, Executive Officer of IT&DX Division, H.I.S., said, “Understanding Customer Lifetime Value (CLV) is crucial for H.I.S. business for sustainable growth. It’s not just about the first sale – it’s about building lasting relationships that keep customers coming back for more. Our extended partnership with IBS Software will help us remain digitally innovative and meet the changing needs of our customers, enhance customer satisfaction, foster loyalty, and drive repeat business. Continuing to focus on our digital transformation is a key business priority for us, and IBS Software’s expertise will not only allow us to use technology to deepen our offerings and modernise our shopping experiences, but also benefit our internal operational efficiencies.”
H.I.S. will be able to meet and adjust to the changing demands of their clientele in the digital travel space by persisting in utilizing IBS Software’s innovative technical solutions.
Read also- Singapore-Based Evo Commerce has Secured $2.1 Million in Fresh Round Funding
“H.I.S. recognizes the role that advanced technology plays in transforming customer service. Our combined expertise and shared vision for innovation will enable us to provide more robust, scalable, and cutting-edge solutions to H.I.S.’s end users. This partnership underscores a mutual commitment to innovation, excellence, and customer-centric solutions. Continuing our partnership with digitally ambitious, forward-looking companies like H.I.S. is a privilege. For IBS Software this partnership is a key demonstration of how technology can keep customers at the heart of the travel experience.” said Moizzur Rahman, Global Head of Consulting and Digital Transformation, at IBS Software.
About IBS Software
IBS Software is a global leader in travel SaaS solutions, handling mission-critical operations for airline, tour & cruise, hospitality, and energy resources businesses. IBS Software’s aviation solutions cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel, and air-cargo management.
About H.I.S
H.I.S. Group has over 100 hotels, buses, and insurance companies, 10000+ people, and 2 billion USD in revenue. H.I.S. was formed in 1980 as a travel agency and remains the main business vertical with 289 branches in Japan and over 58 countries. HIS now offers travel, hotel, theme park, and regional business services.
