Quack, an Israeli startup building proactive AI tools for customer service, has raised $7 million in Seed funding. The company will use the funds to speed up its U.S. expansion and enhance product development.
The funding round was led by Hanaco Ventures and Storytime Capital. Other participants included Fusion VC, Savyon Ventures, Seed IL, and several private investors, among them WalkMe’s CEO, Dan Adika.
Quack was founded by Nadav Kemper and Aviram Roisman. The company calls itself the first platform that trains and manages a network of AI “agents” that can spot and solve customer issues before they become bigger problems.
According to Quack, traditional support tools like chatbots and help centers are reactive, expensive to scale, and often struggle with complex questions—leaving both employees and customers unhappy.
“Customer support has been stuck in reactive mode for too long,” Kemper said. “It is costly to run, painful to scale, and a frustrating experience for customers. At Quack, we believe support should be proactive, agentic, and a true driver of company growth.”
Quack connects with existing customer relationship management (CRM) systems and allows support teams to train AI agents similar to how they onboard new employees—step by step, topic by topic.
The AI takes care of routine requests, so human agents can focus on more complex problems that require personal expertise.
The platform also monitors the quality of both AI and human interactions. It then uses the insights to improve its models and make customer support even better over time.
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