TDCX, a digital customer experience (CX) company from Singapore, has announced it is acquiring Open Access BPO, an outsourcing company based in the United States.
This deal will help TDCX meet the growing demand for outsourcing services by adding new offices in Davao, Manila, and Taipei. Many companies are turning to outsourcing to handle rapid changes and labor shortages.
Open Access BPO, founded in 2006, offers multilingual customer support, back-office services, and content moderation. It supports major global companies in industries like healthcare, tech, finance, e-commerce, and HR.
The global business process outsourcing (BPO) market is expected to reach $491.53 billion by 2029. In Asia alone, the market is growing steadily at 5.9% each year and is expected to reach $109.92 billion by then.
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Companies are choosing BPO partners because they offer smart, efficient solutions and can handle complex problems. This helps businesses stay flexible and focus on their main goals.
Laurent Junique, Chief Executive Officer and Founder, TDCX.“Business cycles are moving more quickly than ever. Strategic outsourcing is similarly evolving at a rapid pace, Companies at the forefront of leveraging strategic outsourcing see it as a critical driver for innovation, flexibility, and global expansion and our acquisition of Open Access BPO strengthens our ability to seize these opportunities,”.
With more office locations and stronger expertise in areas like fintech and healthtech, he believes the company can offer more value to both employees and clients.
He also said this move supports their goal of helping the digital economy grow. For the past 20 years, the company has been a trusted partner for many digital-first businesses as they expanded.
Ben Davidowitz, Chief Executive Officer of Open Access BPO, said the outsourced CX industry is poised for growth, driven by the increasing demand for personalized customer experiences and adoption of advanced technologies. By joining forces with TDCX, we open more options for our clients and have greater scale to compete on the global stage,”.
Joy Sebastian, Vice President of Global Operations at Open Access BPO, along with the rest of the leadership team, will also continue to play a key role in managing operations to ensure a smooth transition for clients.
About TDCX
TDCX, based in Singapore, helps top global brands grow by offering digital customer experience (CX) solutions. Their services help companies gain new customers, build loyalty, and keep their online communities safe.
About Open Access BPO
Open Access BPO focuses on solving business challenges and making a positive impact. They work daily to improve customer, user, and digital experiences, helping brands connect better with people around the world.
