In its Series A investment round headed by India Quotient, conversation intelligence platform Convin raised $6.5 million from new investor JSW Ventures, Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, and 9Unicorns.
According to Convin, the money will be utilized to grow the core group and distribution networks.
Convin, a 2021 startup founded by Ashish Santhalia, provides AI-based tools to customer-facing teams (sales, support, and collections) so they can monitor and evaluate agent-customer interactions and increase productivity.
The Real-Time Suite, the Post-Interaction Suite, and the Convin Insights Suite are the three main product suites that make up Convin’s platform.
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These suites address important issues in banking, insurance, finance, e-commerce, edtech, retail, hotel and travel, real estate, healthtech, BPOs, and airlines, among other industries. These issues include agent inefficiencies, misselling, low conversion rates, and less than ideal customer experiences.
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According to the firm, it has tripled in size in the last year and is already servicing more than 80 clients, including well-known companies like Reliance Nippon, Puravankara, Titan, Thyrocare, and Lazypay. The brand anticipates that in 2024–2025, with more resources, it will get 200% more new customers and triple its income.
Institutional early-stage venture funding fund From seed to series A funding, IndiQuotient supports technology-driven enterprises. Among the businesses in its portfolio are WebEngage, Kuku FM, ShareChat, Sugar Cosmetics, Giva, and Vyapar.
About Convin
Convin is a contact center program that uses artificial intelligence to enhance customer service. Businesses with significant call volumes can use conversation intelligence to automatically provide personalized coaching instances, identify business-driving behaviors and actions, and automate 100% of call quality assurance. In addition, They want to proactively handle every call center issue and get rid of human dependency.
