Freshworks Acquires Robusta Dev to Improve AI-Powered Incident Management

The company also wants to mix Robustas technology with FireHydrant, a tool it uses for responding to incidents. This will make it better for IT teams to handle problems.

How Robusta Devs AI Technology Works

Robusta Dev makes tools that use AI to help engineering teams look into IT problems. Their technology looks at data from monitoring systems what is happening in the infrastructure and any new code or changes to settings. This helps find what might be causing system issues.

The system can also see which services are affected and suggest solutions for engineers to check before making changes to live systems.

IT teams often use different tools to look into service problems. These include monitoring tools, alerts, support tickets and software updates. Gathering and looking at all this information can take time in big companies.

Integration With Freshservice and FireHydrant

Freshworks wants to add Robustas technology to Freshservice, a platform it uses for managing IT services. It will also connect with FireHydrant.

This integration is supposed to use details from Freshservice, like business services, system links and past changes. This will help find reasons for IT issues.

The results from investigations and suggested solutions will also show up in FireHydrants records of incidents. Teams will be able to see this information using tools like Slack and Microsoft Teams.

Focus on Faster Problem Solving

The purchase is expected to help businesses spend time looking into technical problems. By putting alerts into one incident the technology is meant to reduce the number of alerts and make it easier for engineers to spot important issues.

AI-made reports about the cause of problems and suggested steps to take could also help IT teams work better together and make faster decisions.

Robusta Dev Team to Join Freshworks

The co-founders of Robusta Dev, Natan Yellin and Arik Alon along with the rest of the team will join Freshworks as part of the deal.

Natan Yellin, the CEO of Robusta Dev said AI can help look into incidents in companies. He also mentioned the chance to share this technology with engineering teams through Freshworks.

About Freshworks

Freshworks is a company that gives software for customer and employee service. Its products include Freshservice, a platform for managing IT work. This platform helps organizations deal with IT tasks, service requests and technical issues.

About Robusta Dev

Robusta Dev makes AI-powered tools that help engineering teams look into system problems. These tools find reasons for issues and suggest solutions. They use data, about systems and infrastructure to help with incident response and make IT more reliable.

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